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Technician in safety glasses kneeling at a gray commercial door, drilling a steel push bar into place beside an open parts case.

Locksmith · New Tecumseth

Tips and plain talk

Good advice saves a visit sometimes and makes the next one shorter. We have written down what we tell homeowners, tenants, drivers and business owners when they ask what they should know, from key control to choosing hardware for a busy door.

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You asked, we answered

Person holding a removed black lock assembly beside a partly open brown front door with a long black pull handle. — Home Lockout Service, New Tecumseth

Lockout Services

What happens if my identification is not convincing enough on the spot?

The work pauses rather than proceeds, and the locksmith helps you find another route: a neighbour or building manager who can confirm you live there, a document on your phone, a family member who can bring paperwork, or completing the check inside after entry when the documents are behind the door. Verification protects you as much as anyone, because the same standard applies to whoever might one day claim to live at your address. Home Lockout Service

This is the third time this door has locked someone out. Is something wrong with the hardware?

It can be. A cylinder that is worn, a strike plate that has shifted, or a latch that no longer seats squarely will all produce repeat lockouts even though the key looks fine. The locksmith checks the alignment of the door and frame, tests how smoothly the latch throws, and looks at wear inside the cylinder before simply letting you back in. If the hardware is the cause, fixing that during the same visit is usually quicker than calling again next month. Business Lockout Service

Is a broken key a sign the whole lock is worn out?

Sometimes, and the visit answers it. A key that failed from its own fatigue in a clean, smooth cylinder says nothing against the lock. A key that broke because the pins were worn flat, the cap had loosened or the keyway was full of grit says the cylinder needs a service or a rekey. One that broke in a corroded, pitted plug is telling you the lock is due for replacement. Broken Key Extraction

Is a smart lock a good replacement after a break-in?

It can be, with the same reinforcement behind it. A keypad or app-controlled deadbolt eases the problem of stolen keys, since codes are changed in seconds and a lost phone is unpaired rather than rekeyed. Its bolt still needs a boxed strike and long screws, because the frame is what failed; a keyed override should be rekeyed too, with any spare left with a trusted person, not hidden outside; a cylinder-free model needs no override key. Choose one with a full-throw bolt and fit it to a reinforced door edge. Break-In Damage Lock Repair

Hands holding a lock cylinder and a ring of keys above a worn workbench with another cylinder and loose keys. — Lock Rekeying, New Tecumseth

Change or Rekey Locks

One of my locks is stiff and worn. Can it still be rekeyed?

Often the stiffness is grit, old oil and tired springs rather than real wear, and those are handled while the cylinder is on the bench: the plug is cleaned, new springs go in with the new pins, and a dry lubricant finishes it. If the plug has worn oval or the housing is damaged, the locksmith shows you and suggests a replacement cylinder pinned to the same key, rather than fresh pins in a lock that will keep dragging. Lock Rekeying

How long does a deadbolt installation take?

A replacement into existing holes is generally the shorter visit, and boring a fresh door with a new strike takes longer, roughly an hour or two per door including the frame work and testing. Steel doors, keying alike, frame repairs after a forced entry and fitting a jamb reinforcer each add time. The locksmith can give a realistic estimate once the door and frame have been looked at. Deadbolt Installation

Can the same visit replace locks on more than one door, or does each door need its own appointment?

One visit usually covers every door on the job. The locksmith brings a range of cylinders and strikes, measures each door's backset and bore, and works through the list in order, front entrance first if a key change matters most there. Having a rough list ready, which doors, and whether they should end up on one key or several, lets the locksmith plan hardware before arriving rather than working it out door by door on site. Lock Replacement & Upgrade

How long does servicing a mortise lock take?

A single entry lock that needs cleaning, springs and a strike adjustment is generally done in one visit of an hour or two. Filing a bit key adds bench time, and a set of interior latches is longer simply because there are more of them. A case that needs a part fabricated, or a replacement case that has to be ordered to size, may mean a second visit; the locksmith says so at the assessment. Vintage Mortise Lock Service

Small dark safe with a combination dial on a wooden desk beside a closed laptop and books. — Safe Opening & Combination Change, New Tecumseth

High Security Locks

Can you help with a safe found in an inherited or estate property with no records at all?

Yes. The locksmith identifies the safe directly from its hardware, brand plate if one survives, and physical layout, then proceeds with the same manipulation, decoding or reset options used on any safe with an unknown history. Documentation such as a will, an executor's letter or a property transfer establishes your authority to have it opened. Safe Opening & Combination Change

Can a safe hold both cash and paper documents at the same time?

Yes, though it is worth knowing the interior conditions suited to each are slightly different. Paper gains real heat protection from a fire-rated lining, but that same sealed lining traps humidity, so paper stored inside needs the same periodic airing and a desiccant packet as any fire-rated interior. Cash and other valuables mainly need the tool resistance of the body and door and tolerate the sealed environment more easily. A single well-chosen unit can hold both together without conflict, particularly with paper kept in a sealed folder or bag inside. Safe Installation & Servicing

Why does the locksmith care so much about the strike plate?

Because that is where a kicked door fails. The bolt is strong, but it sits in a pocket in the jamb held by a thin plate and short screws, and a boot splits the wood around it. A reinforced strike or box strike fastened with three-inch screws into the wall framing spreads the blow along the frame. It is the least visible part of the upgrade and often the one that does the most. High Security Locks

Person handling a lock cylinder at a workbench lined with cylinders, keys, small pin trays and blank key tags. — Commercial Rekeying, New Tecumseth

Commercial Locks

Should we rekey every time an employee leaves?

Rekey when a key has not come back or when the departure was unfriendly; when a key is returned and the register confirms it, the cylinders it opened are as secure as before. Businesses that want a response to every departure without a visit each time fit interchangeable cores and swap them in-house. Whatever the trigger, dealing with only the cylinders that key opened keeps the response proportionate. Commercial Rekeying

What does key control actually mean?

It means knowing, at any time, how many keys exist for a given door or level, who holds each one, and how a new copy would be authorized. A master key system supports key control by design, since keys are marked by role, logged by serial, and cut only against the chart, rather than copied informally whenever someone asks for one. Master Key System Design

Will this work with our existing alarm or camera system?

In most cases, yes. An access control installation can be planned to share information with an existing alarm panel, so an arm-or-disarm event lines up with whoever unlocked the door, and with a camera system, so a recorded clip can be matched to a specific credential rather than only a timestamp. The exact integration depends on what the existing alarm and camera equipment support. Access Control Installation

Can a padlock or extra deadbolt stay on a door that has this hardware?

No additional fastening should stay on an exit door that does not release the same way the primary device does. A hasp, padlock or separate deadbolt added at some point for extra security is a common finding on an older door, and removing or replacing it with something that releases under the same push is part of bringing that opening back to a single, reliable exit. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, New Tecumseth

Car Keys

My child is locked in the car. What should I do first?

Call 911 before you call anyone else. A vehicle interior can climb past 50°C in about twenty minutes on a mild day, and a cracked window does little, so responders treat a child in a closed car as an emergency and are equipped to get in at once. Then call the locksmith, who will come as backup and can also make sure the car is secured and working afterwards. In winter cold the same rule applies. Car Lockout Service

The car is leased or belongs to my employer. Can you still make me a key?

Yes, with the right paperwork. For a leased car, the lease agreement in your name together with your identification and the permit covers it. For a company vehicle, the locksmith needs authorization from the business: a work order, purchase order or letter naming the VIN and the person collecting the key. Mention the arrangement when you call so the correct document is ready and the record can be completed properly. Car Key Replacement

How should I store the spare once I have it?

Somewhere other than inside the vehicle, since a spare kept in the glovebox solves little if it is the vehicle itself that becomes inaccessible. A bag that travels separately, a drawer at home, or a trusted family member all work. A passive proximity spare also benefits from a signal-blocking pouch during storage, since that kind of fob keeps broadcasting even sitting untouched in a drawer; a standard button-operated remote does not need the same pouch. Spare Car Key Duplication

Can a used or aftermarket fob be programmed to my vehicle?

Often, yes, provided its hardware and chip match what your specific vehicle accepts, checked against the vehicle's identifying information before anything is ordered. A used OEM smart key is also checked for prior registration, since some become permanently unusable once reset or removed from another vehicle, so confirming eligibility first avoids buying a fob that never registers successfully. Key Fob Programming

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